Customer Satisfaction Policy
As we are Kartal Tekstil, the basic aim of Customer Satisfaction Policy is “to provide and increase Customer Satisfaction”
As we are Kartal Tekstil Administration, we accept and assure to treat fairly, obkective and to be pure about solving comments and complains of customers, to accept complaints as a gift to be given by our customers, to provide integration of temporarily solutions into our system and processes, to comply with legal rules (Law of protection consumers, Regulations of Chamber of Industry and chamber of trade and regulations etc), to pay attention to feedbacks of customers through complying with expectations of customers for establishing policy and targets, to consider and improve process consistently for increasing productivity of comments and complaints of customers, to establish suitable environment for staff to make them participate, to share, to create and to express themselves
Committed to quality and technology since 1985, a carpet manufacturer that touches the world
Our team works tirelessly to provide our customers in 62 countries with the highest-quality products by blending traditional weaving techniques with modern machine technology.
Contact Us!Guided by the principles of quality, trust, and innovation, we turn the dream of beautifying every space into reality. Together with all our stakeholders—from customers and dealers to distributors and business partners—we create value and move forward side by side at every step.
