CUSTOMER SATISFACTION POLICY


As we are Kartal Tekstil, the basic aim of Customer Satisfaction Policy is “to provide and increase Customer Satisfaction”

As we are Kartal Tekstil Administration, we accept and assure to treat fairly, obkective and to be pure about solving comments and complains of customers,  to accept complaints as a gift to be given by our customers, to provide integration of temporarily solutions into our system and processes, to comply with legal rules (Law of protection consumers, Regulations of Chamber of Industry and chamber of trade and regulations etc), to pay attention to feedbacks of customers through complying with expectations of customers for establishing policy and targets, to consider and improve process consistently for increasing productivity of comments and complaints of customers, to establish suitable environment for staff to make them participate, to share, to create and to express themselves 



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